Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at kevin.calleja@hometreasuresonline.co.uk. Please note that returns will need to be sent to the following address: Home Treasures, 23 Ockley Road, Croydon, Surrey, CR0 3DR
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at kevin.calleja@hometreasuresonline.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kevin.calleja@hometreasuresonline.co.uk.
Thank you for shopping at Home Treasures.
If for any reason, You are not completely satisfied with a purchase here’s our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
● Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Home Treasures.
● Products refer to the items sold on the Service.
● Orders mean a request by You to purchase Products from Us.
● Service refers to the Website.
● Website refers to My Store, accessible from https://hometreasuresonline.co.uk/
● You means the individual accessing or using the Service, or the Company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Products or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation,
You must inform Us of your decision by means of a clear statement.
You can inform Us of your decision:
● By visiting this page on our website: http://www.hometreasuresonline.co.uk/contact
We will reimburse You no later than 14 days from the day on which We receive the returned Products. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Products to be eligible for a return, please make sure that:
● The Products were purchased in the last 30 days
● The Products are in the original packaging
● The Products are used or damaged
● The Products must have a receipt or proof of purchase The following Products cannot be returned:
● The supply of Products made to Your specifications or clearly personalized.
● The supply of Products which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.
● The supply of Products that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
● The supply of Products which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular-priced Products may be refunded. Unfortunately, Products on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
You can exchange the Product purchased (when it was not on sale) with a new one by contacting Us.
Returning Products
You are responsible for the cost and risk of returning the Products to Us.
We cannot be held responsible for Products damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Products or proof of received return delivery.
Gifts
If the Products were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Products weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
